1. GENERAL INFORMATION
The purpose of this privacy notice is to provide you with details of how we process, collect and securely store your personal data whilst using our website www.bengomedia.com and our services.
Bengo Media is the data controller and is responsible for your personal data.
Our full details are as follows:
Bengo Media
5, Aber Street,
Cardiff
CF11 7AG
Marina Lois is the designated Data Protection Officer and can be contacted via email via marina@bengomedia.com or by phone on 029 2049 5957
By providing your Personal Data to us under any circumstances, you declare that you are over 13 years of age.
2. YOUR DATA, WHAT WE COLLECT AND HOW WE USE IT
The categories listed below are types of Personal Data that we may process about you in the use of this website and providing our products / services
- Customer Data: includes any data relating to purchases of goods and services. This might include your name, address, mobile number, email address and any other contact details. We must process this data to enable us to supply the goods and services that you have purchased and are provided with it by either yourself directly, through social media, our website contact form or any other digital or physical manner, or via an authorised third party.
Our lawful ground for this processing is the performance of a contract between us and you, or with the intention of entering into such a contract, and will be used to communicate in line with the contract, to deliver the product or service agreed within the contract.
- User Data includes data surrounding your use of our website, including any information you complete and submit whilst using our website. We must process this data to allow us to provide you with the services you request, and to enable us to effectively manage our website, including the publication, maintenance and security.
Our lawful ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business.
- Personal Data provided includes any communication that you send to us in any way, including through email, phone, social media, contact forms on the website or any other way that you provide information to us. We must process this data to allow us to communicate with you, for our own administration and for any requirements surrounding potential legal claims.
Our lawful ground for this processing is our legitimate interests, which in this case are to allow effective communications and to keep records as required.
- Technical Data includes data about your use of our website and might include your login information, your IP addresses and how you use our website including the pages visited, how long you spend on each page and other analytical information. We process this data to allow us to effectively manage our website, identify any usability issues or glitches and to improve the overall experience for all users. It also allows us to improve our site and our advertising to you.
Our lawful ground for this processing is legitimate interests, which are required to allow us manage and maintain our website and to help grow our business.
- Marketing Data includes data about your marketing preferences, in terms of what you would like to receive from us and in what format. We may process this data to enable us to provide you with the website content, advertisements and other relevant content.
Our lawful ground for this processing is legitimate interests. In this case they are to help us improve our products/services and to grow our business.
- We may use any of the data listed above to send marketing communications to you. Our lawful ground for this processing is legitimate interests, or consent where it is given, which can help to grow our business.
Where we are required to collect personal data by law, or under the terms of the contract between us and you, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at marina@bengomedia.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may receive data from third parties such as analytics providers such as Google based outside the UK and/or the EU, advertising networks such as Facebook based outside the UK and/or the EU, such as search information providers such as Google based outside the UK and/or the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Under the Data Protection Act (2018) we have a responsibility to ensure that the Personal Data we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at marina@bengomedia.com
We don’t use automated decision making or automated profiling in our operations.
3. COOKIES
About this cookie policy
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website
Your consent applies to the following domains: bengomedia.com
What are cookies ?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies ?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
The below list details the cookies used in our website.
| Cookie | Description |
|---|---|
| cookielawinfo-checkbox-analytics | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-performance | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| viewed_cookie_policy | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
How can I control the cookie preferences ?
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
4. SENSITIVE DATA
Wherever we process any Sensitive Data about you we will ensure we gain appropriate levels of lawful bases to do so. As well as being part of any contract, this may also include your consent.
Sensitive data includes the following categories. Details about your:
- Racial or ethnic origin
- political opinion
- trade union membership
- sex life and sexual orientation
- religious or philosophical belief
- information about your health and,
- genetic and biometric data.
5. HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you when you provide this data to us directly, for instance when you complete a contact form on our website or communicate through other electronic means. We may automatically collect personal data from you whilst you use our website through cookies and the site’s user data.
We may also obtain your data from verified third-party providers who supply details which they confirm have been consented to be distributed. In this instance we would seek to verify such data at the earliest opportunity and take ownership and responsibility in line with the rest of this policy.
We may also receive data from sources such as Companies House and the Electoral Register based inside the EU, and analytics reports from companies such as Facebook, Google and more from outside the EU.
6. DISCLOSURES OF YOUR PERSONAL DATA
We may sometimes have to share your personal data with some or all the parties set out below:
- The companies who provide our IT and system administration services
- Professional advisers
- Government bodies
- Any third parties in the event of us selling or merging our business.
Any third parties to whom we transfer your data are required to keep your personal data secure and treat it in accordance with the Data Protection Act (2018). We set limits on how any third parties are allowed to process your personal data, and this is only ever done for the pre-agreed purposes.
7. GENERAL COMMUNICATIONS AND MARKETING
Our lawful ground of processing your personal data to send you marketing communications is either by your consent or our legitimate interests (namely to grow our business).
We may send you marketing communications under the Privacy and Electronic Communications Regulations (PECR) if you:
- Are an existing or previous client
- Have made a purchase
- Are a Limited Company
- Have asked for specific information from us, or
- Have agreed to receive marketing communications
If you subsequently opt out of receiving marketing communications then you will not receive any more. You can opt out of receiving marketing emails from us at any time. We operate under the Data Protection Act (2018)and the Privacy and Electronic Communications Regulations (PECR).
You can opt out of receiving these communications at any time by clicking on the unsubscribe button of a related communication or by emailing us directly at marina@bengomedia.com
We will never share your personal data with any third party for marketing purposes without first gaining your express consent.
Please note that opting out of receiving marketing communications does not necessarily mean that any personal data previously provided that we hold will be removed, unless specifically requested. We will delete all records on request, providing it is not required by law for us to keep it.
8. DATA SECURITY
We have put in place appropriate and reasonable measures to protect your personal data held within our organisation.
There are internal measures in place that ensure only those with a requirement to do so have the right and ability to access your personal data and they only process it in accordance with our company policies.
9. DATA RETENTION
Under this principle of the Data Protection Act (2018) we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
UK law requires us to keep basic information about our customers for six years after they stop being customers for tax regulations.
10. INTERNATIONAL TRANSFERS OF DATA
Where we operate outside of the UK, but within the EEA (European Economic Area), or are required to transfer any of your personal data to third parties outside of the EEA then we will ensure safeguards such as adequacy agreements or equivalent safeguards are in place in accordance with the Data Protection Act (2018).
If none of the specific safeguards laid out within the Act is available, we may need to request your explicit consent to the transfer. You have the right to withdraw this consent at any time.
11. YOUR LEGAL RIGHTS AND COMPLAINTS
Under the Data Protection Act (2018) your individual rights include the right to request access, erasure, correction, restriction, transfer, to object to processing, to portability of data and to withdraw consent.
You can email us at marina@bengomedia.com to exercise any of those rights, or to register a complaint and we will do our best to accommodate them as quickly as possible, providing the request is reasonable.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
You have the right to complain to the Information Commissioner’s Office at any time if you are unhappy with how we act, or how we process, store or use your personal data. Wherever possible, we would kindly ask that you endeavor to contact us first so we can try to resolve any issue.
12. CHANGES TO OUR PRIVACY POLICY
Whenever we make changes to our Privacy Policy in the future you will, when appropriate, be notified via email.